Baji 99 Privacy Policy — Your Data, Protected

Baji 99 is an online gaming platform serving players in Bangladesh. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy applies to all services offered by Baji 99, including the website at baji-99.org, the Baji 99 mobile app, and any related services or communications.

This policy is written in plain English so that every Baji 99 player — whether you are new to online gaming or a long-time member — can understand exactly how your data is handled. We believe transparency builds trust, and trust is the foundation of everything we do at Baji 99.

If you have any questions about this Privacy Policy or how Baji 99 handles your personal data, you can contact us at any time at [email protected]. Our support team is available 24 hours a day, 7 days a week.

Baji 99 collects personal data in two ways: data you provide directly when using the platform, and data collected automatically as you interact with our services. Here is a clear breakdown of what we collect and why:

Baji 99 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes beyond what is described here without first obtaining your consent.

• To create and manage your Baji 99 account and verify your identity.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To provide customer support and resolve any disputes or complaints.
• To send you important account notifications, security alerts, and transaction confirmations.
• To monitor for fraud, money laundering, and other prohibited activities.
• To comply with legal and regulatory obligations applicable to online gaming platforms.
• To improve the Baji 99 platform based on how players use it.
• To send you promotional offers and bonuses — only if you have opted in to marketing communications.
• To support responsible gaming by monitoring for signs of problem gambling behaviour.

When Baji 99 uses your data for marketing purposes, you always have the right to opt out. Every promotional message we send includes a clear unsubscribe option. You can also update your marketing preferences at any time through your account settings.

Baji 99 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing your data is necessary to provide the services you have signed up for — including account management, deposits, withdrawals, and game access.
• Legal obligation: Baji 99 is required by law to collect and retain certain data for anti-money laundering (AML) compliance, fraud prevention, and regulatory reporting.
• Legitimate interests: We process some data to protect the security of the platform, prevent fraud, and improve our services — where these interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You can withdraw this consent at any time.

Baji 99 does not sell your personal data to any third party. We share your data only in the following limited circumstances:

• Payment providers: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Game providers: Third-party game studios that supply games on the Baji 99 platform may receive anonymised usage data to support game performance and fairness auditing.
• IT and security providers: Companies that help us host, maintain, and secure the Baji 99 platform may process data on our behalf under strict data processing agreements.
• Legal authorities: Baji 99 will disclose personal data to law enforcement or regulatory authorities when required to do so by law, court order, or to protect the rights and safety of our players and staff.

Baji 99 uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. Here is a breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of these without stopping use of the platform.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where players encounter issues, and how we can improve. This data is aggregated and anonymised.

Baji 99 does not use third-party advertising cookies or tracking pixels that follow you across other websites. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use the platform.

Baji 99 retains your personal data for as long as your account is active and for a period after account closure as required by law and our operational needs. The specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required for AML compliance.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Support communications: Retained for 2 years from the date of the last interaction.
• Technical and usage data: Retained for up to 12 months, after which it is anonymised or deleted.
• Marketing consent records: Retained until you withdraw consent, plus 1 year for compliance purposes.

When data is no longer required, Baji 99 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

As a Baji 99 player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request.

• Right of access: You can request a copy of the personal data Baji 99 holds about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete data we hold about you.
• Right to erasure: You can request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

Baji 99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Two-factor authentication (2FA) available for all player accounts.
• Regular security audits and penetration testing of the Baji 99 platform.
• Strict access controls — only authorised Baji 99 staff can access personal data, and only when necessary for their role.
• Automated fraud detection systems that monitor for unusual account activity in real time.

While Baji 99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact our support team immediately so we can take action to protect your account.

Baji 99 is strictly an adult platform. We do not knowingly collect, store, or process personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.

If Baji 99 becomes aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on Baji 99, please contact us immediately at [email protected].

Baji 99 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised effective date at the top.

For significant changes that materially affect how we use your data, Baji 99 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the Baji 99 platform after any changes are published constitutes your acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how Baji 99 protects your privacy. If you disagree with any changes, you have the right to close your account and request deletion of your data, subject to our legal retention obligations.

If you have any questions, concerns, or requests relating to this Privacy Policy or how Baji 99 handles your personal data, please get in touch with us. Our team is available around the clock and will respond to all privacy-related enquiries promptly.

• Email: [email protected]
• Live Chat: Available 24/7 via the Baji 99 website and app
• Response time: We aim to respond to all privacy enquiries within 2 business days

For data rights requests — such as access, rectification, or erasure — please include your registered account email address and a clear description of your request. This helps us locate your data quickly and respond efficiently.